FREQUENTLY ASKED QUESTIONS
GENERAL
WHAT IS GMT?
GMT stands for Greenwich Mean Time. GMT is sometimes called UTC, which stands for Coordinated Universal Time. It is the time that is correct for the longitude 0, which passes through Greenwich near London, independent of winter or summer. United Kingdom does not observe GMT during daylight saving time in the summer. Instead, in the UK, the time is one hour ahead of GMT. In aviation, pilots are required to speak with Air Traffic Control only in GMT, this eliminates confusion when airplanes from around the globe arrive at an international airport such as JFK, O’Hare, LAX, CDG (Paris), LHR (London) and more. This time zone is known by pilots as Zulu Time, Pilots are also required to talk in military format, that is, EAT 23:30 Zulu Time, which means 11:30 PM GMT, which in the winter is the same as in the UK but in the summer is one hour behind the UK.
Torgoen has several models with the GMT function, you can see these by clicking here. In a GMT watch the GMT hand makes one revolution every 24 hours rather than the normal 12 hours of a conventional hand. So a GMT hand pointing towards the digit 6, is actually showing the time at noon.
WHAT IS YOUR RETURNS POLICY FOR INTERNATIONAL ORDERS?
If you are not completely satisfied with your purchase, you may return your purchase within 30 days. Please visit the Global-e returns portal to create a return shipping label. All international returns will be assessed a flat rate of $20 USD via DHL Express.
If you purchased with a credit card, the original purchase amount, less shipping, will be credited to your credit card.
Returns are accepted in the original box with all original packing material, manuals, and warranty cards. Clearance items (i.e. items that are sold with 60% off or more) cannot be returned, unless they are faulty either in material or workmanship.
All returns must be in new condition. We cannot issue refunds for watches that show signs of use. We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return.
WHAT CURRENCIES ARE SUPPORTED?
Find the full list of countries below:
- Albania (ALL L)
- Algeria (DZD د.ج)
- Andorra (EUR €)
- Angola (AOA Kz)
- Anguilla (XCD $)
- Antigua & Barbuda (XCD $)
- Argentina (ARS $)
- Armenia (AMD դր.)
- Aruba (AWG ƒ)
- Australia (AUD $)
- Austria (EUR €)
- Azerbaijan (AZN ₼)
- Bahamas (BSD $)
- Bahrain (USD $)
- Bangladesh (BDT ৳)
- Barbados (BBD $)
- Belarus (USD $)
- Belgium (EUR €)
- Belize (BZD $)
- Benin (XOF Fr)
- Bermuda (USD $)
- Bhutan (USD $)
- Bolivia (BOB Bs.)
- Bosnia & Herzegovina (BAM КМ)
- Botswana (BWP P)
- Brazil (BRL R$)
- British Virgin Islands (USD $)
- Brunei (BND $)
- Bulgaria (BGN лв.)
- Burkina Faso (XOF Fr)
- Cambodia (KHR ៛)
- Cameroon (XAF Fr)
- Canada (CAD $)
- Cape Verde (CVE $)
- Cayman Islands (KYD $)
- Chad (XAF Fr)
- Chile (CLP $)
- China (CNY ¥)
- Colombia (COP $)
- Comoros (KMF Fr)
- Cook Islands (NZD $)
- Costa Rica (CRC ₡)
- Côte d’Ivoire (XOF Fr)
- Croatia (EUR €)
- Curaçao (ANG ƒ)
- Cyprus (EUR €)
- Czechia (CZK Kč)
- Denmark (DKK kr.)
- Djibouti (DJF Fdj)
- Dominica (XCD $)
- Dominican Republic (DOP $)
- Ecuador (USD $)
- Egypt (EGP ج.م)
- El Salvador (USD $)
- Equatorial Guinea (XAF Fr)
- Estonia (EUR €)
- Eswatini (SZL E)
- Ethiopia (ETB Br)
- Falkland Islands (FKP £)
- Faroe Islands (DKK kr.)
- Fiji (FJD $)
- Finland (EUR €)
- France (EUR €)
- French Guiana (EUR €)
- French Polynesia (XPF Fr)
- Gabon (USD $)
- Gambia (GMD D)
- Georgia (GEL ლ)
- Germany (EUR €)
- Ghana (USD $)
- Gibraltar (GBP £)
- Greece (EUR €)
- Greenland (DKK kr.)
- Grenada (XCD $)
- Guadeloupe (EUR €)
- Guatemala (GTQ Q)
- Guernsey (GBP £)
- Guinea (GNF Fr)
- Guinea-Bissau (XOF Fr)
- Guyana (GYD $)
- Haiti (HTG G)
- Honduras (HNL L)
- Hong Kong SAR (HKD $)
- Hungary (HUF Ft)
- Iceland (ISK kr)
- India (INR ₹)
- Indonesia (IDR Rp)
- Ireland (EUR €)
- Isle of Man (GBP £)
- Israel (ILS ₪)
- Italy (EUR €)
- Jamaica (JMD $)
- Japan (JPY ¥)
- Jersey (GBP £)
- Jordan (USD $)
- Kazakhstan (KZT 〒)
- Kenya (KES KSh)
- Kiribati (USD $)
- Kuwait (USD $)
- Kyrgyzstan (KGS som)
- Laos (LAK ₭)
- Latvia (EUR €)
- Lebanon (LBP ل.ل)
- Lesotho (LSL L)
- Liechtenstein (CHF CHF)
- Lithuania (EUR €)
- Luxembourg (EUR €)
- Macao SAR (MOP P)
- Madagascar (USD $)
- Malawi (MWK MK)
- Malaysia (MYR RM)
- Maldives (MVR MVR)
- Malta (EUR €)
- Martinique (EUR €)
- Mauritania (USD $)
- Mauritius (MUR ₨)
- Mexico (MXN $)
- Moldova (MDL L)
- Monaco (EUR €)
- Mongolia (MNT ₮)
- Montenegro (EUR €)
- Montserrat (XCD $)
- Morocco (MAD د.م.)
- Mozambique (MZN MTn)
- Namibia (NAD $)
- Nauru (AUD $)
- Nepal (NPR ₨)
- Netherlands (EUR €)
- New Caledonia (XPF Fr)
- New Zealand (NZD $)
- Nicaragua (NIO C$)
- Nigeria (NGN ₦)
- Niue (NZD $)
- North Macedonia (MKD ден)
- Norway (NOK kr)
- Oman (USD $)
- Pakistan (PKR ₨)
- Panama (USD $)
- Papua New Guinea (PGK K)
- Paraguay (PYG ₲)
- Peru (PEN S/.)
- Philippines (PHP ₱)
- Poland (PLN zł)
- Portugal (EUR €)
- Qatar (QAR ر.ق)
- Réunion (EUR €)
- Romania (RON Lei)
- Rwanda (RWF FRw)
- Samoa (WST T)
- San Marino (EUR €)
- São Tomé & Príncipe (STD Db)
- Saudi Arabia (SAR ر.س)
- Senegal (XOF Fr)
- Serbia (RSD РСД)
- Seychelles (SCR ₨)
- Sierra Leone (SLL Le)
- Singapore (SGD $)
- Slovakia (EUR €)
- Slovenia (EUR €)
- Solomon Islands (SBD $)
- South Africa (ZAR R)
- South Korea (KRW ₩)
- Spain (EUR €)
- Sri Lanka (LKR ₨)
- Sudan (USD $)
- Suriname (SRD $)
- Sweden (SEK kr)
- Switzerland (CHF CHF)
- Taiwan (TWD $)
- Tanzania (TZS Sh)
- Thailand (THB ฿)
- Timor-Leste (USD $)
- Togo (XOF Fr)
- Tonga (TOP T$)
- Trinidad & Tobago (TTD $)
- Tunisia (USD $)
- Türkiye (TRY ₺)
- Turkmenistan (USD $)
- Turks & Caicos Islands (USD $)
- Tuvalu (AUD $)
- Uganda (UGX USh)
- United Arab Emirates (AED د.إ)
- United Kingdom (GBP £)
- United States (USD $)
- Uruguay (UYU $)
- Uzbekistan (UZS )
- Vanuatu (VUV Vt)
- Vatican City (EUR €)
- Venezuela (USD $)
- Vietnam (VND ₫)
- Wallis & Futuna (XPF Fr)
- Zambia (ZMW ZK)
- Zimbabwe (USD $)
ARE DUTIES AND TAXES INCLUDED AT CHECKOUT?
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.
Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.
SHIPPING
WHAT ARE SHIPPING COSTS?
USA AND CANADA
We currently offer free ground shipping throughout the USA and Canada. There is an additional charge to Alaska and Hawaii. We also offer second day air or next day air (overnight) shipments for the cost of the shipping. We calculate the costs based on shipping location using UPS rates. Rates vary according to the distance from our shipping location (ZIP code NY 11362). To calculate the cost of shipping go to the UPS website, enter your ZIP code in the 'destination' field and our ZIP code (11362) in the 'departure' field. https://wwwapps.ups.com/ctc/request?loc=en_US&WT.svl=PNRO_L1
Canada specific - We take no responsibility for charges made by Canadian Customs Duties.
INTERNATIONAL
We offer free shipping Worldwide. Custom Duties and VAT Unless specifically stated during checkout, Customs and VAT are not calculated in shipping costs and we take no responsibility for customs duties and/or VAT charges on shipments. Custom duties and VAT payments are the sole responsibility of the customer. We are currently establishing a shipment center in one of the EEC countries. Once functioning prices in Euros will include VAT.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
All orders received by noon Eastern Standard Time on a business day, will ship the same day. Orders received after noon will be shipped the following business day. Occasionally, orders will leave the following business day. Fedex or UPS ground shipping orders to be delivered to areas in the vicinity of our shipping center (Little Neck, NY), will be delivered by the next business day. However, UPS guarantees 4 to 7 business days for ground shipping. Next Day Air (overnight) or Second Day Air will of course arrive one or two business days, respectively, after shipment.
WILL I BE CHARGED VAT OR TAX AND CUSTOMS DUTIES?
We do not include customs and VAT charges in our pricing calculation and take no responsibility for customs duties and/or VAT charged for any shipment. We are currently working on establishing a shipping center to be located in one of the EEC countries. Once functioning, prices in Euros will include VAT.
DO YOU SHIP INTERNATIONALLY? IF SO, WHICH COUNTRIES DO YOU SHIP TO?
Yes! For international shipping, we partner with Global-e, a trusted global ecommerce vendor that allows us to provide the best possible user experience to our international customers.
Please use the country switcher in the footer to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
SERVICE AND REPAIRS
WHAT SHOULD I DO IF MY WATCH NEEDS REPAIRING OR SERVICING?
GMT stands for Greenwich Mean Time. GMT is sometimes called UTC, which stands for Coordinated Universal Time. It is the time that is correct for the longitude 0, which passes through Greenwich near London, independent of winter or summer. United Kingdom does not observe GMT during daylight saving time in the summer. Instead, in the UK, the time is one hour ahead of GMT. In aviation, pilots are required to speak with Air Traffic Control only in GMT, this eliminates confusion when airplanes from around the globe arrive at an international airport such as JFK, O’Hare, LAX, CDG (Paris), LHR (London) and more. This time zone is known by pilots as Zulu Time, Pilots are also required to talk in military format, that is, EAT 23:30 Zulu Time, which means 11:30 PM GMT, which in the winter is the same as in the UK but in the summer is one hour behind the UK. Torgoen has several models with the GMT function, you can see these by clicking here. In a GMT watch the GMT hand makes one revolution every 24 hours rather than the normal 12 hours of a conventional hand. So a GMT hand pointing towards the digit 6, is actually showing the time at noon.